Auto Parts Marketing Sdn Bhd assures that the SHOKZ brand of shock absorbers supplied are free of any defects in terms of manufacturing material or product quality under normal usage during the Lazada Buyer Policy period as stated in this return policy. This does not include the exceptions as listed on the list of 'Items That Are Not Deemed Damaged by APM’. The policy cannot be amended and is only valid in Malaysia only.
1. The Length Of Piston Rod When Fully Extended
Comparing your existing shock absorber that is currently still under warranty and the SHOKZ shock absorber, if the different in maximum length is 10mm or more, the SHOKZ shock absorber is then deemed to be faulty/damaged.
2. Clicking Sound
Pressing your shock absorber halfway, follow-up by pulling the piston and pushing down as deep as 25mm, if there is clicking sound, the SHOKZ shock absorber is deemed to be faulty/damaged.
3. Oil leakage
If it is found that there is an excessive amount of oil leakage on the body of the SHOKZ shock absorber or on the piston rod, it is deemed to be faulty/damaged.
4. Oil Condensation
If there is oil condensed on the surface of the body of the SHOKZ shock absorber and on the piston. The oil is meant to act as lubrication for the purpose of enabling the piston to work well with the oil seal.
5. Bent Piston Rod And Distorted SHOKZ Shock Absorber
This would indicate that the SHOKZ Shock Absorber was not properly installed, damaged and misused.
6. Mounting Portion of the SHOKZ shock absorber Is Damaged.
This would indicate that the SHOKZ shock absorber was not properly installed.
7. Burnt SHOKZ Shock Absorber
This would indicate that the SHOKZ shock absorber has caught fire from non-absorber related sources.
8. Other Causes Relating from Improper Installation of SHOKZ Shock absorbers.
Bent piston rod, broken bolt and damaged caused by friction.
Modification of SHOKZ Shock Absorbers for racing, or modifications that are made to vehicles or any car component that are not in accordance with the initial/original specifications of the car.